To improve customer service, Sri Lanka's National Water Supply and Drainage Board (NWSDB) introduced a customer charter and quality circles.
Published on: 09/01/2009
"Water Champion", M.A.M.S.L. Attanayake, Deputy General Manager for the Regional Support Centre- Central of NWSDB explains how these innovations came about and what they have achieved.
Source: Ma. Christina Dueñas, ADB, Dec 2008
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