Title | Water and sanitation for all : toolkit : a practioner's companion |
Publication Type | Miscellaneous |
Year of Publication | 2003 |
Authors | Abidjan, CIWater Util |
Pagination | various paging |
Date Published | 2003-01-01 |
Publisher | Water Utility Partnership |
Place Published | Abidjan, Ivory Coast |
Keywords | cost recovery, financing, legislation, manuals, policies, sdiman, service delivery, water authorities |
Abstract | The toolkit provides the reader with a set of issues and principles that guide service delivery to low income communities. It offers practical advice on getting to know low income customers better, presents pros and cons of a range of options for service delivery, suggests how various institutions may support improvements in service delivery, identifies key policy, legal and regulatory features; looks into financing issues and mechanisms, and provides the reader with a wide range of resources to work with. The aim of the toolkit is to provide sector practitioners, policy and decision-makers access to information on current trends and knowledge gained from past experience. The toolkit should enable readers to identify problems or challenges, and draw up a strategy for addressing these challenges using information and other resources assembled for this purpose. The sections included are: Action checklist; customers and providers; policies and legal aspects; funding and cost recovery; levels of service; and resources. |
Notes | Includes references |
Custom 1 | 202.0, 302.0 |