Moving from protest to proposal : building the capacity of consumer organisations to engage in urban water supply and sanitation sector reform in Africa

This report documents lessons learned from different types of engagement in the water and sanitation sector. It draws from the range of experience of four pioneering consumer organisations in Africa in building understanding of the issues and raise profile. The report  has outlined the methodology and strategies used. The selected approaches varied, but all combined research and learning with action; an  important mix for active organisations seeking to respond to rapidly unfolding current events, build on existing programming, and remain accountable and relevant to a membership base.  The case studies presented in the report by no means represent the full spectrum of possible approaches, but the lessons learned represent a good starting point for consumer organisations seeking to establish themselves in the water and sanitation sector.